Alternative dispute resolution bodies
In the event of a consumer dispute, consumers may refer it to a Consumer Alternative Dispute Resolution Body, under Portuguese Law 144/2015 of 8 September:
- CNIACC — National Centre for Consumer Conflict Information and Arbitration — www.cniacc.pt
- Full list of bodies on the Portuguese Consumer Portal — www.consumidor.gov.pt
Complaints book (Livro de Reclamações)
You can file a complaint in the electronic complaints book at www.livroreclamacoes.pt.
Contact us directly
Before using these options, you can always contact us at hello@devenzstudio.com. We will do our best to find a solution.